{"id":8343,"date":"2026-11-01T15:38:19","date_gmt":"2026-11-01T14:38:19","guid":{"rendered":"https:\/\/harmonweb.com\/blog\/?p=8343"},"modified":"2026-11-01T17:15:30","modified_gmt":"2026-11-01T16:15:30","slug":"how-to-order-harmonweb-email-hosting","status":"publish","type":"post","link":"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/","title":{"rendered":"How to Order Harmonweb Email Hosting and Activate Your Plan"},"content":{"rendered":"<p>Getting a professional email address like <strong>you@yourbusiness.com<\/strong> takes about five minutes with Harmonweb Email. This guide walks you through the full process: choosing a plan, connecting your domain, checking out, paying and getting your plan activated.<\/p>\n<p>Every step below comes with a screenshot from the Harmonweb client area, so you always know where to click.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6ae78a759b3c3\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6ae78a759b3c3\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#What_you_need_before_you_start\" >What you need before you start<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_1_Open_the_Harmonweb_Email_page\" >Step 1: Open the Harmonweb Email page<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_2_Choose_your_email_plan\" >Step 2: Choose your email plan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_3_Connect_your_domain\" >Step 3: Connect your domain<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_4_Choose_your_billing_cycle\" >Step 4: Choose your billing cycle<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_5_Review_your_cart\" >Step 5: Review your cart<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_6_Confirm_your_account_details\" >Step 6: Confirm your account details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_7_Choose_a_payment_method_and_place_your_order\" >Step 7: Choose a payment method and place your order<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_8_Pay_your_invoice\" >Step 8: Pay your invoice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_9_Your_plan_is_activated\" >Step 9: Your plan is activated<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Step_10_Find_your_Harmonweb_Email_details\" >Step 10: Find your Harmonweb Email details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#What_to_do_next\" >What to do next<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Frequently_asked_questions\" >Frequently asked questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#How_long_does_activation_take\" >How long does activation take?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Can_I_use_a_domain_that_isnt_registered_with_Harmonweb\" >Can I use a domain that isn&#8217;t registered with Harmonweb?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Can_I_upgrade_my_plan_later\" >Can I upgrade my plan later?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#Is_there_a_setup_fee\" >Is there a setup fee?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/harmonweb.com\/blog\/how-to-order-harmonweb-email-hosting\/#I_paid_but_my_plan_still_says_Pending_What_should_I_do\" >I paid but my plan still says Pending. What should I do?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_you_need_before_you_start\"><\/span>What you need before you start<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>A domain name.<\/strong> You can use a domain you already own (registered with Harmonweb or anywhere else), or register a new one during checkout.<\/li>\n<li><strong>A Harmonweb client area account.<\/strong> If you don&#8217;t have one, you can create it during checkout.<\/li>\n<li><strong>A payment method.<\/strong> Card, bank transfer, USSD, mobile money or crypto.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Open_the_Harmonweb_Email_page\"><\/span>Step 1: Open the Harmonweb Email page<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Go to <a href=\"https:\/\/harmonweb.com\/hosting\/email-hosting\">harmonweb.com\/hosting\/email-hosting<\/a>. You can also get there from the <strong>Hosting<\/strong> menu at the top of the Harmonweb website. Click <strong>Get Business Email<\/strong> to jump to the plans.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8330\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-01-email-hosting-page.webp\" alt=\"Harmonweb Email hosting page with the Get Business Email button\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-01-email-hosting-page.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-01-email-hosting-page-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-01-email-hosting-page-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-01-email-hosting-page-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_Choose_your_email_plan\"><\/span>Step 2: Choose your email plan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Scroll to the plans and pick the one that fits your team. Every plan includes webmail, spam and virus protection, IMAP\/POP3\/SMTP access on any device, SPF\/DKIM\/DMARC setup and two-factor authentication.<\/p>\n<table>\n<thead>\n<tr>\n<th>Plan<\/th>\n<th>Monthly price<\/th>\n<th>Mailboxes<\/th>\n<th>Storage<\/th>\n<th>Best for<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Email Starter<\/strong><\/td>\n<td>\u20a6600\/mo<\/td>\n<td>1<\/td>\n<td>2 GB<\/td>\n<td>Freelancers, consultants and new businesses<\/td>\n<\/tr>\n<tr>\n<td><strong>Email Pro<\/strong><\/td>\n<td>\u20a63,700\/mo<\/td>\n<td>10<\/td>\n<td>15 GB shared<\/td>\n<td>Small teams<\/td>\n<\/tr>\n<tr>\n<td><strong>Agency Email<\/strong><\/td>\n<td>\u20a66,000\/mo<\/td>\n<td>50<\/td>\n<td>50 GB shared<\/td>\n<td>Growing companies, schools and agencies<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Paying annually saves you about 17%. There are no setup fees, and you can upgrade later as your team grows.<\/p>\n<p>Click <strong>Get Started<\/strong> under the plan you want. In this guide we&#8217;re ordering <strong>Email Starter<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8331\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-02-plans.webp\" alt=\"Harmonweb Email plans: Email Starter, Email Pro and Agency Email\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-02-plans.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-02-plans-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-02-plans-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-02-plans-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_3_Connect_your_domain\"><\/span>Step 3: Connect your domain<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Next, tell us which domain your email addresses will use. You&#8217;ll see three options:<\/p>\n<ul>\n<li><strong>Register a new domain<\/strong>: if you don&#8217;t own a domain yet. Type the name you want, pick an extension like .com or .com.ng, and click <strong>Check<\/strong>.<\/li>\n<li><strong>Transfer your domain from another registrar<\/strong>: if you want to move your domain to Harmonweb as well.<\/li>\n<li><strong>I will use my existing domain<\/strong>: if you already own the domain. This is the most common choice.<\/li>\n<\/ul>\n<p>We&#8217;re using an existing domain. Select that option, type your domain name in the first box and its extension in the second box (without the dot), then click <strong>Use<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8332\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-03-existing-domain.webp\" alt=\"Choosing to use an existing domain for Harmonweb Email in the shopping cart\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-03-existing-domain.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-03-existing-domain-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-03-existing-domain-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-03-existing-domain-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p><strong>Tip:<\/strong> choosing an existing domain doesn&#8217;t move your website. Your email starts working once your domain&#8217;s email records point to Harmonweb. We&#8217;ll show you how in a separate guide.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_4_Choose_your_billing_cycle\"><\/span>Step 4: Choose your billing cycle<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>On the <strong>Configure<\/strong> page, you&#8217;ll see what your plan includes and an <strong>Order Summary<\/strong> on the right. Use the <strong>Choose Billing Cycle<\/strong> dropdown to pick how often you want to pay: 1, 3, 6 or 12 months. The 12-month option gives you the lowest monthly price.<\/p>\n<p>The Order Summary updates as you change the cycle and shows VAT (7.5%) and your <strong>Total Due Today<\/strong>. When you&#8217;re happy, click <strong>Continue<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8333\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-04-configure-billing.webp\" alt=\"Choosing a billing cycle on the Configure page with the Order Summary\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-04-configure-billing.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-04-configure-billing-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-04-configure-billing-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-04-configure-billing-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_5_Review_your_cart\"><\/span>Step 5: Review your cart<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The <strong>Review &amp; Checkout<\/strong> page lists your plan, the domain it&#8217;s attached to and the billing cycle. If you have a promo code, enter it and click <strong>Validate Code<\/strong>. Need to change something? Click <strong>Edit<\/strong> next to the plan.<\/p>\n<p>When everything looks right, click <strong>Checkout<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8334\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-05-review-cart.webp\" alt=\"Review and Checkout page showing the Email Starter plan in the cart\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-05-review-cart.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-05-review-cart-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-05-review-cart-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-05-review-cart-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_6_Confirm_your_account_details\"><\/span>Step 6: Confirm your account details<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you&#8217;re logged in, your Harmonweb account is already selected under <strong>Choose Account<\/strong>. New customers can select <strong>Create a New Account<\/strong> and fill in their details here.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8335\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-06-checkout-account.webp\" alt=\"Checkout page with the customer account selected\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-06-checkout-account.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-06-checkout-account-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-06-checkout-account-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-06-checkout-account-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_7_Choose_a_payment_method_and_place_your_order\"><\/span>Step 7: Choose a payment method and place your order<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Scroll down to <strong>Payment Details<\/strong> and choose how you&#8217;d like to pay:<\/p>\n<ul>\n<li><strong>Global Payment<\/strong>: card, bank transfer, mobile money or crypto.<\/li>\n<li><strong>Paystack<\/strong>: bank transfer, card, USSD or QR code.<\/li>\n<\/ul>\n<p>You can add a note to your order if you need to. Then tick <strong>I have read and agree to the Terms of Service<\/strong> and click <strong>Complete Order<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8336\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-07-checkout-payment-terms.webp\" alt=\"Choosing a payment method, accepting the Terms of Service and clicking Complete Order\" width=\"1440\" height=\"756\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-07-checkout-payment-terms.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-07-checkout-payment-terms-300x158.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-07-checkout-payment-terms-1024x538.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-07-checkout-payment-terms-768x403.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_8_Pay_your_invoice\"><\/span>Step 8: Pay your invoice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>After you place the order, you&#8217;ll be taken straight to the payment page. Complete the payment there.<\/p>\n<p>If you close the page before paying, don&#8217;t worry. Your order is saved with an unpaid invoice. To find it, log in to the client area and go to <strong>Billing &gt; My Invoices<\/strong>, then open the invoice or click <strong>Pay All<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8337\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-08-unpaid-invoice.webp\" alt=\"Unpaid Harmonweb Email invoice under My Invoices in the client area\" width=\"1440\" height=\"756\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-08-unpaid-invoice.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-08-unpaid-invoice-300x158.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-08-unpaid-invoice-1024x538.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-08-unpaid-invoice-768x403.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Until the invoice is paid, your email plan shows as <strong>Pending<\/strong> under <strong>Services &gt; My Services<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8338\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-09-service-pending.webp\" alt=\"Harmonweb Email plan showing Pending status before payment\" width=\"1440\" height=\"756\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-09-service-pending.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-09-service-pending-300x158.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-09-service-pending-1024x538.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-09-service-pending-768x403.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_9_Your_plan_is_activated\"><\/span>Step 9: Your plan is activated<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Once your payment goes through, your plan is activated automatically and its status changes from <strong>Pending<\/strong> to <strong>Active<\/strong> under <strong>Services &gt; My Services<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8340\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-10-service-active.webp\" alt=\"Harmonweb Email plan showing Active status under My Products and Services\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-10-service-active.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-10-service-active-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-10-service-active-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-10-service-active-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>Click your plan to open its <strong>Manage Product<\/strong> page. Here you can see your billing cycle, next due date and payment method.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8341\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-11-manage-product.webp\" alt=\"Manage Product page for an active Harmonweb Email Starter plan\" width=\"1440\" height=\"756\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-11-manage-product.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-11-manage-product-300x158.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-11-manage-product-1024x538.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-11-manage-product-768x403.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_10_Find_your_Harmonweb_Email_details\"><\/span>Step 10: Find your Harmonweb Email details<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Scroll down the same page to the <strong>Harmonweb Business Email<\/strong> panel. This is your control centre for everything email:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8342\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-12-business-email-panel.webp\" alt=\"Harmonweb Business Email panel with Manage mailboxes and Open webmail buttons\" width=\"1440\" height=\"756\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-12-business-email-panel.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-12-business-email-panel-300x158.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-12-business-email-panel-1024x538.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/harmonweb-email-order-12-business-email-panel-768x403.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<ul>\n<li><strong>Manage mailboxes<\/strong>: log in with the admin username shown under <strong>Your account<\/strong> to create email addresses, aliases and forwarders.<\/li>\n<li><strong>Open webmail<\/strong>: read and send email from any browser.<\/li>\n<li><strong>DNS records for your domain<\/strong>: the MX, SPF, DKIM and DMARC records your domain needs. Each one has a <strong>Copy value<\/strong> button, and <strong>Copy all records<\/strong> copies them all at once.<\/li>\n<li><strong>Mail app settings<\/strong>: the server, ports and login details for Outlook, Gmail, iPhone Mail or any other email app.<\/li>\n<\/ul>\n<p>Your admin password isn&#8217;t shown on this page for security reasons. If you need to set or reset it, click <strong>Change Password<\/strong> in the <strong>Actions<\/strong> menu on the left.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_to_do_next\"><\/span>What to do next<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Your plan is active, but there are two more things to do before you can send and receive email:<\/p>\n<ol>\n<li><strong><a href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/\">Point your domain to Harmonweb Email<\/a>.<\/strong> Add the DNS records from the Harmonweb Business Email panel where your domain&#8217;s DNS is managed. This is usually where you registered the domain. Changes usually take effect within an hour, but can take up to 24 hours.<\/li>\n<li><strong><a href=\"https:\/\/harmonweb.com\/blog\/create-professional-email-address-harmonweb-email\/\">Create your first email address<\/a>.<\/strong> Click <strong>Manage mailboxes<\/strong> and add your first mailbox, for example <strong>hello@yourbusiness.com<\/strong>.<\/li>\n<\/ol>\n<p>We have step-by-step guides for both, so you can follow along. If you get stuck at any point, <a href=\"https:\/\/client.harmonweb.com\/submitticket.php\">open a support ticket<\/a> and our team will help you finish the setup.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_asked_questions\"><\/span>Frequently asked questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"How_long_does_activation_take\"><\/span>How long does activation take?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Activation is automatic. Your plan becomes active as soon as your payment is confirmed, usually within a few minutes.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_I_use_a_domain_that_isnt_registered_with_Harmonweb\"><\/span>Can I use a domain that isn&#8217;t registered with Harmonweb?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes. Choose <strong>I will use my existing domain<\/strong> during checkout. You&#8217;ll only need to add a few DNS records at your domain provider, which we cover in a separate guide.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_I_upgrade_my_plan_later\"><\/span>Can I upgrade my plan later?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes. You can move to a bigger plan at any time as your team grows.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Is_there_a_setup_fee\"><\/span>Is there a setup fee?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>No. You only pay the plan price plus VAT.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"I_paid_but_my_plan_still_says_Pending_What_should_I_do\"><\/span>I paid but my plan still says Pending. What should I do?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Give it a few minutes and refresh the page. If it&#8217;s still pending, <a href=\"https:\/\/client.harmonweb.com\/submitticket.php\">open a support ticket<\/a> with your invoice number and we&#8217;ll sort it out.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A step-by-step guide to ordering Harmonweb Email: choose a plan, connect your domain, pick a billing cycle, check out, pay and get your business email plan activated.<\/p>\n","protected":false},"author":1,"featured_media":8347,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[291],"tags":[],"class_list":["post-8343","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Order Harmonweb Email Hosting (Step-by-Step) | HarmonWeb<\/title>\n<meta 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