{"id":8359,"date":"2026-11-01T16:02:43","date_gmt":"2026-11-01T15:02:43","guid":{"rendered":"https:\/\/harmonweb.com\/blog\/?p=8359"},"modified":"2026-11-01T17:15:32","modified_gmt":"2026-11-01T16:15:32","slug":"point-domain-to-harmonweb-email-mx-records","status":"publish","type":"post","link":"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/","title":{"rendered":"How to Point Your Domain to Harmonweb Email (MX Records Explained Simply)"},"content":{"rendered":"<p>You&#8217;ve ordered Harmonweb Email. Before you can send and receive email at <strong>you@yourbusiness.com<\/strong>, your domain needs a few DNS records that tell the internet where your email lives. It sounds technical, but it&#8217;s mostly copy and paste. This guide shows you exactly what to add and where, whether your domain is registered with Harmonweb or with another company.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6ae77f85b88e9\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6ae77f85b88e9\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#MX_records_explained_simply\" >MX records explained simply<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#The_records_youll_add\" >The records you&#8217;ll add<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#Step_1_Find_your_DNS_records_in_the_client_area\" >Step 1: Find your DNS records in the client area<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#Step_2_Find_out_where_your_domains_DNS_is_managed\" >Step 2: Find out where your domain&#8217;s DNS is managed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#Option_A_Your_domains_DNS_is_managed_at_Harmonweb\" >Option A: Your domain&#8217;s DNS is managed at Harmonweb<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#1_Open_DNS_Management_for_your_domain\" >1. Open DNS Management for your domain<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#2_Update_your_MX_record\" >2. Update your MX record<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#3_Add_the_TXT_records_SPF_mailchannels_DKIM_and_DMARC\" >3. Add the TXT records (SPF, _mailchannels, DKIM and DMARC)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#4_Add_the_two_CNAME_records_optional_but_handy\" >4. Add the two CNAME records (optional, but handy)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#5_Check_your_records\" >5. Check your records<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#Option_B_Your_domains_DNS_is_managed_somewhere_else\" >Option B: Your domain&#8217;s DNS is managed somewhere else<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#Step_3_Confirm_your_records_are_working\" >Step 3: Confirm your records are working<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#What_does_MX_priority_mean\" >What does MX priority mean?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#Frequently_asked_questions\" >Frequently asked questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#Will_changing_my_MX_record_affect_my_website\" >Will changing my MX record affect my website?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#What_happens_to_emails_in_my_old_mailbox\" >What happens to emails in my old mailbox?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#Will_I_miss_any_emails_during_the_switch\" >Will I miss any emails during the switch?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#My_records_are_added_but_email_still_isnt_arriving_What_should_I_check\" >My records are added but email still isn&#8217;t arriving. What should I check?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/harmonweb.com\/blog\/point-domain-to-harmonweb-email-mx-records\/#What_to_do_next\" >What to do next<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"MX_records_explained_simply\"><\/span>MX records explained simply<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Think of your domain as your business address. When someone sends an email to <strong>hello@yourbusiness.com<\/strong>, their email server first asks the internet: <em>&#8220;Where should mail for yourbusiness.com be delivered?&#8221;<\/em><\/p>\n<p>The answer is your <strong>MX record<\/strong> (MX stands for <em>Mail Exchanger<\/em>). It&#8217;s like the forwarding address on file at the post office. Point it to Harmonweb Email, and every new email for your domain lands in your Harmonweb mailbox.<\/p>\n<p>The other records do the security work. They prove to Gmail, Outlook, Yahoo and other providers that emails sent from your domain really come from you. Without them, your messages are much more likely to land in spam.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_records_youll_add\"><\/span>The records you&#8217;ll add<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table>\n<thead>\n<tr>\n<th>Type<\/th>\n<th>Host \/ Name<\/th>\n<th>What it does<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>MX<\/strong><\/td>\n<td>@<\/td>\n<td>Delivers incoming email to your Harmonweb mailbox. <em>Required.<\/em><\/td>\n<\/tr>\n<tr>\n<td><strong>TXT (SPF)<\/strong><\/td>\n<td>@<\/td>\n<td>Lists the servers allowed to send email for your domain. <em>Required.<\/em><\/td>\n<\/tr>\n<tr>\n<td><strong>TXT<\/strong><\/td>\n<td>_mailchannels<\/td>\n<td>Authorises Harmonweb&#8217;s outgoing mail servers to send for your domain. <em>Required.<\/em><\/td>\n<\/tr>\n<tr>\n<td><strong>TXT (DKIM)<\/strong><\/td>\n<td>dkim._domainkey<\/td>\n<td>Adds a digital signature to every email you send. <em>Required.<\/em><\/td>\n<\/tr>\n<tr>\n<td><strong>TXT (DMARC)<\/strong><\/td>\n<td>_dmarc<\/td>\n<td>Tells receiving servers what to do with emails that fail the checks. <em>Recommended.<\/em><\/td>\n<\/tr>\n<tr>\n<td><strong>CNAME<\/strong><\/td>\n<td>autodiscover, autoconfig<\/td>\n<td>Lets Outlook, Thunderbird and other apps set up your account automatically. <em>Optional.<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Important:<\/strong> always copy the values from your own client area. Your DKIM value is unique to your domain, so it won&#8217;t match anyone else&#8217;s.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Find_your_DNS_records_in_the_client_area\"><\/span>Step 1: Find your DNS records in the client area<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Log in to the <a href=\"https:\/\/client.harmonweb.com\/clientarea.php\">Harmonweb client area<\/a> and go to <strong>Services &gt; My Services<\/strong>. Click your Harmonweb Email plan and scroll down to <strong>DNS records for yourdomain.com<\/strong>.<\/p>\n<p>Every record is listed with its <strong>Host \/ Name<\/strong> and <strong>Value<\/strong>. Click <strong>Copy value<\/strong> to copy a single value, or <strong>Copy all records<\/strong> to copy them all at once. Keep this page open in a tab while you work.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8350\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-01-dns-records-panel.webp\" alt=\"DNS records for your domain in the Harmonweb Email panel with Copy value buttons\" width=\"850\" height=\"684\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-01-dns-records-panel.webp 850w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-01-dns-records-panel-300x241.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-01-dns-records-panel-768x618.webp 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_Find_out_where_your_domains_DNS_is_managed\"><\/span>Step 2: Find out where your domain&#8217;s DNS is managed<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Your DNS records live wherever your domain&#8217;s <strong>nameservers<\/strong> point. This is usually the company where you registered the domain, but not always.<\/p>\n<p>If your domain is registered with Harmonweb, go to <strong>Domains &gt; My Domains<\/strong>, open your domain and click <strong>Nameservers<\/strong>:<\/p>\n<ul>\n<li>If you see <strong>dns1.harmonweb.net<\/strong> and <strong>dns2.harmonweb.net<\/strong>, your DNS is managed at Harmonweb. Follow <strong>Option A<\/strong>.<\/li>\n<li>If you see other nameservers (for example Cloudflare&#8217;s), add the records wherever those nameservers are managed. Follow <strong>Option B<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8353\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-04-nameservers.webp\" alt=\"Domain nameservers set to dns1.harmonweb.net and dns2.harmonweb.net\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-04-nameservers.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-04-nameservers-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-04-nameservers-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-04-nameservers-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>If your domain is registered somewhere else, log in to that registrar and check its nameserver settings. You can also look up your nameservers with any free WHOIS lookup tool.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Option_A_Your_domains_DNS_is_managed_at_Harmonweb\"><\/span>Option A: Your domain&#8217;s DNS is managed at Harmonweb<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Open_DNS_Management_for_your_domain\"><\/span>1. Open DNS Management for your domain<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Go to <strong>Domains &gt; My Domains<\/strong> and click your domain.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8351\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-02-my-domains.webp\" alt=\"My Domains page in the Harmonweb client area\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-02-my-domains.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-02-my-domains-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-02-my-domains-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-02-my-domains-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>In the <strong>Manage<\/strong> menu on the left, click <strong>DNS Management<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8352\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-03-dns-management-menu.webp\" alt=\"DNS Management option in the domain Manage menu\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-03-dns-management-menu.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-03-dns-management-menu-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-03-dns-management-menu-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-03-dns-management-menu-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>You&#8217;ll see every record on your domain. Records marked <strong>Protected<\/strong> are managed by Harmonweb and can&#8217;t be changed. You can edit or delete everything else, and add new records with the <strong>Add record<\/strong> button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8354\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-05-dns-zone.webp\" alt=\"DNS Management page with the Add record button\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-05-dns-zone.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-05-dns-zone-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-05-dns-zone-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-05-dns-zone-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Update_your_MX_record\"><\/span>2. Update your MX record<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Most domains already have an MX record, usually pointing to your web hosting server or your old email provider. Don&#8217;t add a second one: <strong>edit the existing MX record<\/strong> instead.<\/p>\n<p>Click <strong>Edit<\/strong> on the MX row and set:<\/p>\n<ul>\n<li><strong>Name:<\/strong> @<\/li>\n<li><strong>Mail server:<\/strong> the MX value from your client area (for example <code>mail.harmonweb.net<\/code>)<\/li>\n<li><strong>Priority:<\/strong> 10<\/li>\n<\/ul>\n<p>Click <strong>Save changes<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8355\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-06-edit-mx.webp\" alt=\"Editing the MX record to point to the Harmonweb mail server with priority 10\" width=\"1440\" height=\"812\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-06-edit-mx.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-06-edit-mx-300x169.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-06-edit-mx-1024x577.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-06-edit-mx-768x433.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>If your domain has more than one MX record, delete the old ones so that only the Harmonweb MX record is left. Otherwise, some of your incoming email may still go to your old provider.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Add_the_TXT_records_SPF_mailchannels_DKIM_and_DMARC\"><\/span>3. Add the TXT records (SPF, _mailchannels, DKIM and DMARC)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Click <strong>Add record<\/strong>, choose <strong>TXT<\/strong>, enter the <strong>Name<\/strong>, paste the <strong>Value<\/strong> from your client area and click <strong>Add record<\/strong>. Repeat for each TXT record:<\/p>\n<ul>\n<li><strong>@<\/strong>: your SPF value (it starts with <code>v=spf1<\/code>)<\/li>\n<li><strong>_mailchannels<\/strong>: the value starting with <code>v=mc1<\/code><\/li>\n<li><strong>dkim._domainkey<\/strong>: your DKIM value (it starts with <code>v=DKIM1<\/code> and is very long, so always use <strong>Copy value<\/strong>)<\/li>\n<li><strong>_dmarc<\/strong>: the value starting with <code>v=DMARC1<\/code><\/li>\n<\/ul>\n<p>You only need to type the first part of the name (for example <strong>dkim._domainkey<\/strong>). Your domain name is added automatically, and the <strong>Preview<\/strong> line shows the full record before you save it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8356\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-07-add-txt-record.webp\" alt=\"Adding the DKIM TXT record in Harmonweb DNS Management\" width=\"1440\" height=\"756\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-07-add-txt-record.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-07-add-txt-record-300x158.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-07-add-txt-record-1024x538.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-07-add-txt-record-768x403.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p><strong>Already have an SPF record?<\/strong> A domain must only have <em>one<\/em> SPF record. If you see an existing TXT record on @ that starts with <code>v=spf1<\/code>, don&#8217;t add a second one. Edit it instead and add the <code>include:<\/code> part from your client area before the <code>~all<\/code> at the end. If you&#8217;re not sure, <a href=\"https:\/\/client.harmonweb.com\/submitticket.php\">ask our support team<\/a> and we&#8217;ll merge it for you.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Add_the_two_CNAME_records_optional_but_handy\"><\/span>4. Add the two CNAME records (optional, but handy)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Click <strong>Add record<\/strong>, choose <strong>CNAME<\/strong>, and add <strong>autodiscover<\/strong> and <strong>autoconfig<\/strong>, both pointing to the value from your client area. These let Outlook, Thunderbird and many phone mail apps find your settings automatically.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Check_your_records\"><\/span>5. Check your records<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When you&#8217;re done, your DNS list should include the new MX, TXT and CNAME records, like this:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8357\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-08-records-added.webp\" alt=\"DNS records list showing the Harmonweb Email MX, TXT and CNAME records\" width=\"1440\" height=\"756\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-08-records-added.webp 1440w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-08-records-added-300x158.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-08-records-added-1024x538.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-08-records-added-768x403.webp 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Option_B_Your_domains_DNS_is_managed_somewhere_else\"><\/span>Option B: Your domain&#8217;s DNS is managed somewhere else<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The records are exactly the same. Only the screens are different. Log in to the company that manages your DNS, open the DNS settings for your domain, and add the records from your Harmonweb client area. Here&#8217;s where to find DNS settings with some popular providers:<\/p>\n<ul>\n<li><strong>Namecheap:<\/strong> Domain List &gt; Manage &gt; Advanced DNS<\/li>\n<li><strong>GoDaddy:<\/strong> My Products &gt; your domain &gt; DNS<\/li>\n<li><strong>Cloudflare:<\/strong> select your domain &gt; DNS &gt; Records<\/li>\n<li><strong>A cPanel hosting account:<\/strong> Domains &gt; Zone Editor<\/li>\n<\/ul>\n<p>A few things to watch out for:<\/p>\n<ul>\n<li><strong>Host \/ Name field.<\/strong> Most providers add your domain name automatically, so type only <strong>@<\/strong>, <strong>_dmarc<\/strong> or <strong>dkim._domainkey<\/strong>, not the full <code>dkim._domainkey.yourdomain.com<\/code>. Some providers use a blank field instead of @ for the root domain.<\/li>\n<li><strong>Remove old MX records.<\/strong> Delete any MX records that point to your old email provider so all new mail goes to Harmonweb.<\/li>\n<li><strong>Cloudflare users.<\/strong> Set the autodiscover and autoconfig CNAME records to <strong>DNS only<\/strong> (grey cloud), not Proxied.<\/li>\n<li><strong>cPanel users.<\/strong> If your website is hosted on a cPanel server, also go to <strong>Email &gt; Email Routing<\/strong> in cPanel and choose <strong>Remote Mail Exchanger<\/strong>. Otherwise, emails sent from your website to your own addresses may never leave that server.<\/li>\n<li><strong>Long DKIM values.<\/strong> Some older DNS panels limit TXT records to 255 characters. If yours won&#8217;t accept the full DKIM value, contact your DNS provider or <a href=\"https:\/\/client.harmonweb.com\/submitticket.php\">our support team<\/a> for help.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Step_3_Confirm_your_records_are_working\"><\/span>Step 3: Confirm your records are working<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>DNS changes usually take effect within an hour, but they can take up to 24 hours to reach every network.<\/p>\n<p>To check, click <strong>Check your records<\/strong> under the DNS records in your client area. It opens a free email health test for your domain. You can also run a quick MX lookup at <a href=\"https:\/\/mxtoolbox.com\/\" target=\"_blank\" rel=\"noopener\">MxToolbox<\/a>. When everything is set up, your MX record shows the Harmonweb mail server and the DNS record checks pass.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8358\" src=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-09-mxtoolbox-check.webp\" alt=\"MX lookup confirming the domain points to the Harmonweb mail server\" width=\"1090\" height=\"572\" srcset=\"https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-09-mxtoolbox-check.webp 1090w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-09-mxtoolbox-check-300x157.webp 300w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-09-mxtoolbox-check-1024x537.webp 1024w, https:\/\/harmonweb.com\/blog\/wp-content\/uploads\/2026\/11\/point-domain-harmonweb-email-09-mxtoolbox-check-768x403.webp 768w\" sizes=\"auto, (max-width: 1090px) 100vw, 1090px\" \/><\/p>\n<p>Don&#8217;t worry if the tool recommends a stricter DMARC policy. Starting with <code>p=none<\/code> is normal and safe. You can tighten it later once your email has been working smoothly for a few weeks.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_does_MX_priority_mean\"><\/span>What does MX priority mean?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The priority number tells sending servers which mail server to try first when a domain has more than one. <strong>Lower numbers are tried first.<\/strong> With Harmonweb Email you only need one MX record, so the exact number doesn&#8217;t matter much. Use the one shown in your client area (10).<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_asked_questions\"><\/span>Frequently asked questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Will_changing_my_MX_record_affect_my_website\"><\/span>Will changing my MX record affect my website?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>No. MX and TXT records only affect email. Your website uses different records (A and CNAME records for www), which you don&#8217;t need to touch.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_happens_to_emails_in_my_old_mailbox\"><\/span>What happens to emails in my old mailbox?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Changing your MX record only changes where <em>new<\/em> emails go. Your old emails stay with your old provider until you move them. We cover this in our guide to moving your emails to Harmonweb Email.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Will_I_miss_any_emails_during_the_switch\"><\/span>Will I miss any emails during the switch?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>While DNS updates spread, a few emails may still arrive at your old provider. Keep your old mailbox active for a day or two after the change and check it once or twice.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"My_records_are_added_but_email_still_isnt_arriving_What_should_I_check\"><\/span>My records are added but email still isn&#8217;t arriving. What should I check?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Make sure you only have one MX record and that it points to Harmonweb. Check that you&#8217;ve added the records at the place your nameservers point to, not at another provider. Then give DNS a few hours to update. If it still isn&#8217;t working, <a href=\"https:\/\/client.harmonweb.com\/submitticket.php\">open a support ticket<\/a> and we&#8217;ll check your domain for you.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_to_do_next\"><\/span>What to do next<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Once your records are in place, <a href=\"https:\/\/harmonweb.com\/blog\/create-professional-email-address-harmonweb-email\/\">create your first email address<\/a>. Go to your Harmonweb Email plan in the client area and click <strong>Manage mailboxes<\/strong> to add an address like <strong>hello@yourbusiness.com<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Set up the MX, SPF, DKIM and DMARC records your domain needs for Harmonweb Email, whether your domain is registered with Harmonweb or another provider.<\/p>\n","protected":false},"author":1,"featured_media":8349,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[291],"tags":[],"class_list":["post-8359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Point Your Domain to Harmonweb Email (MX Records) | HarmonWeb<\/title>\n<meta name=\"description\" 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