HarmonWeb is committed to protecting your privacy and handling your personal information in a transparent and responsible manner.
Welcome to HarmonWeb’s Privacy Policy. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we share it, how long we retain it, and the rights and choices available to you. This Privacy Policy applies to all HarmonWeb brands, websites, apps, products, services, and technologies, which we collectively refer to as the “Services.” Additional privacy practices for certain Services may apply where specifically stated.
At an account level, we collect and use information necessary to enable you to purchase and manage Services, provide support for those Services, secure accounts, process payments, prevent abuse, and improve your experience with us. Some information is collected and processed on the basis of contractual necessity, some on the basis of informed consent, some for legitimate business interests, and some where required by law.
Our site uses forms through which you provide contact information such as your name, address, phone number, fax number where applicable, billing information, IP address, and email address so that you can create an account, place orders, register domains, request information, and request support. As you use your account, we may also collect support requests, service communications, transaction records, service configuration data, and other related information specific to the management of your account and Services with us.
This type of information may be legally and/or contractually required in order for you to purchase and use Services. For example, we may be required to verify this type of information upon request by our payment processor or by a domain registry or registrar. It is also required to allow us to serve legal notices to you and is mandated by certain Services we offer. If you are purchasing a domain from us, we may be required by law, registry policy, registrar requirements, or industry policy to collect, verify, retain, and where necessary disclose this information in connection with domain registration, renewal, transfer, dispute handling, and compliance obligations.
We use email and related contact channels to communicate with you, confirm orders, provide requested information, and serve legally or contractually required communications. These may include account notices, ICANN-mandated verification emails, renewal notices, abuse notices, billing notices, policy notices, security alerts, dispute notifications, legal notices, DMCA notices, UDRP notices, URS notices, and similar communications. These types of communications are essential and do not fall under promotional opt-out procedures.
We may also use your information where it is important for us to contact you regarding functionality changes to Services you have purchased, service-related updates, billing matters, account security matters, and customer service matters (“Service Communications”). By creating an account with us and/or purchasing our Services, you agree to receive these types of communications and acknowledge that they are not optional.
We may also use this information to share details about new services and special offers we think you may find valuable (“Promotional Communications”). You may opt out of Promotional Communications through your account preferences or the unsubscribe instructions contained in the relevant email, subject to applicable law.
We will not share your information except with your consent, as described in this Privacy Policy, as reasonably necessary to provide Services, or where required or permitted by law. Exceptions may include court orders, subpoenas, lawful governmental requests, registry or registrar compliance requests, UDRP or URS proceedings, and similar legal or contractual processes. In each case, we may review the request and assess whether the documentation appears to meet the applicable legal or operational standard before responding.
If we change our information-handling practices or other material privacy aspects, we will post those changes in this Privacy Policy. Where appropriate, we may also provide notice on our website or through email before material changes take effect.
When your HarmonWeb account is cancelled, whether voluntarily or involuntarily, your personally identifiable information may be placed in a deactivated status within our systems. However, deactivation does not necessarily mean your information is immediately deleted from our databases.
We may retain and use personally identifiable information where necessary to resolve disputes, investigate incidents, enforce agreements, defend legal claims, comply with laws or regulations, fulfill accounting or tax obligations, maintain security logs, prevent fraud, preserve evidence, or satisfy legally permitted retention requirements. Accordingly, some information may not be immediately deleted upon request where retention is permitted or required by law.
We may collect information from your devices, such as IP address, browser details, cookie information, login events, and related technical information so that we may recognize your devices, provide legally required notices where applicable, support account security, provide customer support, and personalize your experience on our site, emails, or account interfaces.
We may use third-party tools and service providers to help us track browsing activity, identify technical issues, process analytics, improve service performance, support security functions, and enhance your experience. These tools may include site analytics tools, customer support systems, fraud screening providers, payment processors, session tracking systems, infrastructure logs, and related vendors.
We may use information gathered through server logs, service logs, security logs, and analytics logs, including IP address and technical browser or device data, to help diagnose problems, administer our website and systems, investigate abuse, secure accounts, improve our Services, and support evidence preservation where necessary.
Some of this information may not directly identify you on its own, but may become associated with your account or session when reasonably necessary for service delivery, account administration, or security purposes.
Our site uses cookies and similar technologies to keep track of session information, preferences, referral data, account state, analytics information, security controls, and related functions. We may link cookie data to personally identifiable information where reasonably necessary to authenticate sessions, remember preferences, prevent abuse, support account access, measure campaign effectiveness, or improve user experience.
We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your device for an extended period or until deleted. You may remove or manage persistent cookies through your browser settings, subject to functional limitations that may affect use of our Services.
Where applicable, cookie usage and consent controls may be governed through our cookie preference tools. The use of cookies by certain partners, affiliates, analytics providers, or service providers may be subject to their own privacy notices and may not be fully under our direct control.
Our third-party analytics or communications providers may use clear GIFs, web beacons, pixels, or similar technologies to help us understand page effectiveness, email engagement, content relevance, and service performance. These technologies are commonly used to measure interaction patterns and improve communications and site performance.
From time to time, we may request information from users through surveys, contests, campaigns, or feedback forms. Participation is voluntary. Information requested may include contact information and demographic information. Such information may be used to administer the relevant activity, notify winners, award prizes, improve our Services, or for other purposes disclosed at the point of collection.
We may post customer testimonials on our website that may contain personally identifiable information. We will seek consent before publishing a testimonial together with identifying details. If you would like to request removal of your testimonial, you may contact us through our support channels.
Our website may offer publicly accessible blog or comment areas. Any information you submit in such public areas may be read, collected, and used by others who access them. If you request removal of your personal information from public areas we control, we may review the request, although in some cases complete removal may not be possible.
Our site may contain links to third-party websites or offer access to third-party products or services. HarmonWeb is not responsible for the privacy practices, content, or security of such third-party websites or services. We encourage you to read the privacy notice of every website or product you visit or use.
HarmonWeb may share information within its affiliated brands, internal teams, contractors, and companies where reasonably necessary to provide support, administer accounts, secure systems, process payments, deliver products, and operate the Services.
We may share information with companies, organizations, or individuals outside of HarmonWeb where we have your consent or direction to do so.
Information may be shared within HarmonWeb to support service delivery, account management, billing, security, abuse prevention, compliance, and support functions.
We may share or make information available to trusted service providers and infrastructure partners who support our Services, including hosting providers, data centers, registrars, registries, payment processors, fraud screening tools, licensing providers, email delivery vendors, analytics providers, backup providers, customer support platforms, and security vendors. Such providers may process information as reasonably necessary to provide, secure, maintain, support, or improve the Services.
We may share aggregated, statistical, anonymized, or pseudonymous information with analytics, advertising, measurement, or business partners, provided that such information does not directly identify you unless otherwise permitted by law or with your consent.
We may access, preserve, use, and disclose information where reasonably necessary to investigate, prevent, or take action in connection with legal process, lawful requests, enforcement of our Terms, abuse complaints, fraud prevention, technical issues, security incidents, customer service issues, chargebacks, unpaid balances, protection of the rights, property, or safety of HarmonWeb, our users, or the public, or where otherwise required or permitted by law.
If ownership or control of all or part of HarmonWeb or a specific Service changes as a result of a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred to the new owner or successor entity as part of that transaction, subject to applicable law.
We may collect, use, review, and retain personal information, account activity, login history, IP addresses, support history, transaction indicators, service usage patterns, and technical event logs where reasonably necessary to detect, investigate, prevent, and respond to fraud, spam, abuse, unauthorized access, malware activity, payment disputes, service misuse, policy violations, and threats to the integrity or security of our Services, infrastructure, staff, customers, partners, or the public.
When you make a purchase, we may share and receive limited information with and from payment processors, gateways, banking partners, and fraud screening providers for purposes including payment authorization, billing administration, fraud screening, chargeback handling, refund validation, identity verification, and financial compliance.
Where you request support, troubleshooting, migration, restoration, malware cleanup, or technical assistance, authorized HarmonWeb personnel may access information, files, account records, settings, service metadata, and limited hosted content strictly as reasonably necessary to diagnose, support, secure, maintain, or restore the affected Service.
Such access may also occur where necessary to investigate abuse, enforce our policies, respond to a security incident, or comply with legal obligations.
We may maintain system logs, access logs, authentication records, audit trails, service events, and related technical records for security, operational continuity, debugging, abuse prevention, legal compliance, and evidentiary purposes. These records may be retained for longer periods where reasonably necessary to investigate incidents, resolve disputes, enforce agreements, or comply with applicable law, regulation, or lawful request.
Where you register, transfer, renew, or manage domain names through us, you acknowledge that certain personal or organizational information may need to be shared with registries, registrars, escrow providers, ICANN-related compliance systems, dispute resolution providers, verification vendors, and other parties involved in domain operations, compliance, or lawful dispute handling.
We may use and disclose information where reasonably necessary to protect HarmonWeb against fraud, abuse, legal claims, unpaid balances, chargeback abuse, service misuse, policy evasion, reputational harm, technical sabotage, or misuse of our network and infrastructure. This may include use of information in connection with internal investigations, enforcement of our agreements, evidence preservation, incident response, and lawful recovery efforts.
Access to personal information is limited to authorized personnel, contractors, and providers who reasonably require such access for support, billing, operations, compliance, fraud prevention, service delivery, or security purposes. We aim to limit access to the minimum reasonably necessary for the relevant task or legal obligation.
Additional privacy practices for certain HarmonWeb Services may be included where specifically stated for those products or services. Where applicable, such product-specific notices will supplement this Privacy Policy and should be read together with it.
If you are a resident of a GDPR-governed country, additional information regarding applicable data rights, lawful bases, consent controls, and related processing details may be provided through relevant notices, addenda, or applicable service-specific disclosures.
Our site has security measures in place intended to protect against the loss, misuse, and alteration of information under our control. We may use SSL or similar encryption technologies for sensitive transmissions where appropriate. However, no method of storage or transmission over the internet is 100% secure, and we therefore cannot guarantee absolute security.
Our Services are intended for a general audience. We do not knowingly collect, use, or share personal information from children in a manner prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we may review the matter.
When you use or interact with any of our Services, you acknowledge and consent, to the extent permitted by applicable law, to the processing, transfer, storage, sharing, and use of your information as outlined in this Privacy Policy and any applicable data processing terms.
Depending on the infrastructure, vendors, service providers, registries, and support systems involved in delivering the Services, your information may be processed in multiple jurisdictions, which may include jurisdictions outside your own country and which may not provide the same level of data protection as your home jurisdiction.
This Privacy Policy applies only to HarmonWeb and does not apply to companies, products, services, or people that HarmonWeb does not own, manage, or control. Third-party products and services may be governed by separate privacy policies and practices.
We may update this Privacy Policy from time to time, and you should review it periodically. If we make material changes, we may provide appropriate notice before such changes take effect, where required or appropriate.
If you have questions, suggestions, or wish to make a complaint regarding this Privacy Policy or our data practices, please contact HarmonWeb through our official support or contact channels. We are committed to resolving privacy-related concerns promptly and transparently.
You can reach us at [email protected] or through our Contact page.
If you have any questions or concerns about how we handle your personal information, our team is here to help. Reach out and we’ll respond promptly.