All Renewals of Hosting & domain registration, web hosting contracts are non refundable.
To cancel any additional products (disk space, POP accounts, e-mail forwarding, and autoresponders) under the hosting account, to send us written confirmation 10 days before renewal..
It is important for users to contact HarmonWeb Support at least 7 to 10 days before the renewal date to request non-renewal, cancellation, make any contract length changes, and upgrades/downgrades, etc. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.
If you know in advance you do not want to renew, you can e-mail Sales anytime and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.